Remove scan to email addresses with no pin

[stephenogden81]

I have email addresses saved in my scan to email option that I do not have access to anymore, so I cannot retrieve a new pin.  I found a post that says someone from HP needs to handle this, but the contact page just directs to here.  Is someone from HP monitoring this to assist?

[Raj_05]

Hi @stephenogden81,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to access the email addresses saved in your HP ENVY Photo 7855 printer for the scan-to-email feature, you may need to reset the printer settings to remove those email addresses. Here's how you can do it.

Access the printer's Embedded Web Server (EWS):

• Open a web browser on a device connected to the same network as your printer.
• Enter the printer's IP address in the browser's address bar and press Enter. You can find the printer's IP address by printing a Network Configuration Page from the printer's control panel.

Navigate to the Email Settings:

• Once you're logged into the EWS, look for the "Scan" or "Scan to Email" option in the menu.
• You might need to enter the printer's administrative credentials to access these settings.

Remove or Edit Saved Email Addresses:

• In the Scan to Email settings, you should find the list of saved email addresses.
• You can either delete the old email addresses or update them with your current ones.

Save Changes:

• After removing or updating the email addresses, make sure to save the changes.

Reset Printer (Optional):

• If you can't access the EWS or if the above steps don't work, you might need to perform a factory reset on your printer. Be aware that this will reset all settings, not just the email addresses.

Set up New Email Addresses:

• Once the old email addresses are removed or updated, you can set up new email addresses for the scan-to-email feature.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support