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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-11-2024 01:45 AM - last edited on ‎03-11-2024 10:21 AM by Retired

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Dear HP member, I forgot my password for my Scanjet Pro N4600fnw1 ([Personal Information Removed]) . Can you help me reset it?

 

kr EEGHIE

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2024 05:33 AM - edited ‎04-06-2024 06:26 AM

HP Recommended

Meanwhile found this previous community answer from Nov'23, that in summary claims that reset of WebJet is not possible, but has yet to be confirmed or disconfirmed by HP staff

 
 
Due to the absence of solution nor support, my scanner is going back to the supplier for a full refund. Not a great experience but despite the financial burden, I hope HP is able to make and support good scanners.
 
if you're reading this post, it's probably too late, but I do not think setting/changing an admin password on the N4600 is a good idea.

View solution in original post

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2 REPLIES 2

‎04-05-2024 10:49 AM

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Does anyone else have an idea how to get this kind of support?

 

I need to find out how to do a factory reset, or password reset on my HP  Scanjet Pro N4600fnw1. Oddly HP forgot to mention this in the manual.

 

kr EEGHIE

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‎04-06-2024 05:33 AM - edited ‎04-06-2024 06:26 AM

HP Recommended

Meanwhile found this previous community answer from Nov'23, that in summary claims that reset of WebJet is not possible, but has yet to be confirmed or disconfirmed by HP staff

 
 
Due to the absence of solution nor support, my scanner is going back to the supplier for a full refund. Not a great experience but despite the financial burden, I hope HP is able to make and support good scanners.
 
if you're reading this post, it's probably too late, but I do not think setting/changing an admin password on the N4600 is a good idea.
Was this reply helpful? Yes No
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