SAVING SCAN DOC TO MY COMPUTER

[PAT176]

If I scan a doc into my computer and try and save it I get a message I have to sign up to save it why?

I should be able to save it into my computer with out signing into anything.

thank you 

[Dragon-Fur]

@PAT176 

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@PAT176 wrote:

If I scan a doc into my computer and try and save it I get a message I have to sign up to save it why?

I should be able to save it into my computer with out signing into anything.

thank you 

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HP Smart Application

If you are using the HP Smart application,

then Yes, you must sign into the application using your HP account credentials.

And

There would be no additional need in HP Smart to "sign up" for anything - you have an HP account else you'd not be "here" asking your question.

The change requiring that you sign into the HP Smart application was implemented at the end of 2020.

 Use of the HP Smart application is NOT mandatory.

Choice.

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Printer Software

If you are using HP Scan - part of the Full Feature Software / full driver printer software,

then No, there is no need by HP to sign into the software.

What else?

If you have installed the HP printer software

If you are using a different ("Not HP Smart") HP application to scan, there is no need to sign into that application. 

Example - no sign-in required:

Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

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"Other software"

That said, what you are using and what you are being asked to do might be something completely different.

Different words can mean different results...

For example,

"Sign up" might mean you are using Third party software to scan - that software might require that you sign up for their service to use their software.  Completely up to whomever is providing the software.

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References / Resources

Full Feature Software / full driver printer software installation package

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

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