SCAN: DRIVER ERROR

[MARK20091]

I CANNOT SCAN TO PDF.   "SCAN UNSUCCESSFUL" 

"THE SCAN COULD NOT BE COMPLETED. MAKE SURE THAT THE SCANNING SOFTWARE HAS BENN INSTALLED AND CONFIGURED ON YOUR COMPUTER, AND THEN TRY AGAIN."

WHILE EXECUTING THE "HP PRINT AND SCAN DOCTOR 5.5.2", THE "DRIVER CHECK" DID NOT PASS.

I HAVE TRIED VIRTUAL AGENT AND THEIR SUGGESTIONS DID NOT WORK. 

I HAVE DISCONNECTED THE PRINTER POWER CORD AND RESTARTED THE COMPUTER.

I HAVE RECONNECTED THE NETWORK SETTINGS.

I HAVE DOWNLOADED THE HP SMART.

NEED HELP ON THIS MATTER!

[Kumar0307]

@MARK20091, Welcome to the HP Support Community!

I understand you are not able to scan. To assist you better, are you trying to scan from the printer screen or the computer screen?

What happens when you use the HP Smart app to scan?

For more info on scanning, refer to - How to scan with an HP printer

Alternatively, you may use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Scantje]

scanner zegt: scanner is momenteel niet beschikbaar

printer zegt : gereed- apparaat werkt normaal

[Kumar0307]

@Scantje, Welcome to the HP Support Community!

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in case they have the same question. 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region. 

Have a great day!