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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-27-2019 06:50 AM

HP Recommended
Product: A9T81B
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm unable to scan any document with my HP Deskjet Ink Advantage 3540 e-All-in-on printer. When i try to scan a document, the scan process keeps going on forever "Now Scanning". Cancel option doesn't stop the scan process and therefore I need to turnoff the printer. Im unable to even copy a document

 

I tried running the HP print and scan doctor 5.2.1. It fails at  "driver check " and "device status" . I tried unplugging the power cord from the printer and restart the PC. I didn't work.

 

Yesterday, I refilled my ink cartridge. Is this causing problem? Today I installed Microsoft .net 3.5 package. Not sure if this is causing the problem.. 

 

Pls help.

1 REPLY 1

‎08-29-2019 05:05 PM

HP Recommended

@Vinupa

 

Welcome to HP support community.

 

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

 

If that works fine, update the printer firmware.

Refer this HP document for the steps to update the firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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