SCAN ICON SUDDENLY WANTS ME TO LOG IN BUT CANT

[WENCON1]

I never had to log in before to use scanner, but whether I hit 'log in' or 'create new account' it just goes back to home screen, what to do?

[Jay_G24]

Hi @WENCON1,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to log in to scan.

To assist better -What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Meanwhile, refer to -Cannot sign in to or create an HP Smart account

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[WENCON1]

Thanks I'm using Windows computer, downloading HP Smart not an option as downloads restricted by employer. The log in is new I think as don't recall doing it before, I have an account but both log in or register new account just loops back to home page. Rgds

[Jay_G24]

Our team is working on resolving the login issue.

As a temporary workaround, use HP Easy Start to set up the printer on your computer so you can print and scan files.

In Windows, go to 123.hp.com/setup, and then click Install HP Easy Start.

Open HP Easy Start, follow the prompts, and then select Full Software and Drivers as the software solution.

Once the setup completes, the printer is ready to use.

Hope this helps!

Keep me posted.

[WENCON1]

Hi, as mentioned before, installing anything is not an option as my employer wont allow it. I never has to log in to scan before but I do have an account so how can I log in with that? At the moment the log in just loops back to the home page. Rgds

[Jay_G24 · Accepted solution]

As informed earlier we are aware of the login issue with HP smart and our team is working on it.

You can scan using windows scan, or Microsoft paint-

On Paint -

1. Open Paint. Not all models are compatible with all listed operating systems. ...
2. Click File → From Scanner or Camera. If File is not available on the menu bar, click Alt on your keyboard, to display it.
3. If prompted, select your scanner from the list and click OK.
4. Choose your desired scan options. ...
5. Click Scan.

Scan app-

Once your scanner is installed, use the Windows Scan app to scan a picture or document. Here's how:

Note: Need to install the Windows Scan app? You can get the app at Microsoft Store.

1. Make sure your scanner is turned on.
2. In the search box on the taskbar, type Windows Scan, and then select Scan  from the results.
3. Do one of the following:
   • Place the item you want to scan face down on the scanner's flatbed and close the cover.
   • Place the item you want to scan in the scanner's document feeder.
4. On the Scan page, do the following:
   • Under Scanner, select the scanner you want to use.
   • Under Source, select the location you prefer to scan from.
   • Under File type, select the type of file you want the scan to be saved as. For example, you can save the file in different file formats—such as JPEG, Bitmap, and PNG.
   • Select Show more to show the Save file to options.
   • Under Save file to, browse to the location where you want to save the scan.
5. Select Scan   at the bottom of the screen to scan your document or picture.
6. After your scan is finished, select View to see the scanned file before you save it, or select Close to save it. You can edit the scanned document or picture in the preview that appears when you select View.

You may refer to Install and use a scanner in Windows 10

Hope this helps!

Keep me posted!