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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 5660 e-All-in-One Printer
Microsoft Windows 11

I am trying scan a page with inserted stamp and notes. The preview is shown on the first picture. When I saved the file it shows only the notes as shown on the second picture 

I never had this problem with my 32 bit machine. I got this 64 bit machine with OS11 and nothing is going right. I am using HP SMART for Scan. HP  scan will not open.

I could not find a source to reload HP scan

I need to get this one out by this Monday. Any help will be highly appreciated Doc1.jpgDoc2.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Apan 

You can close this thread by simply pressing on the button Accepted as Solution

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

2 REPLIES 2
HP Recommended

I just posted for having problem with scan. I searched and find a HP universal Scan soft ware and that solved my issue. Just ignore my previous post.

HP Recommended

Hi @Apan 

You can close this thread by simply pressing on the button Accepted as Solution

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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