• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-26-2020 02:21 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Please see attached photo. I am not to sure but for some reason my scan through email feature suddenly stopped working.

I have looked up 100s of videos and discussion.

Tried all of the things I have seen such as setting email to default app, and going into settings on outlook and selecting default option.

I have uninstalled and reinstalled and still no luck. I've been at this for hours 😕 would love some advice on how to fix this issue ASAP.

Annotation 2020-05-26 141419.png

 

 

I use the scan to app and usually select send through email and once the scanning is complete it immediately asks me if I have another page Y/N then it uploads to an email and I can select the rest.

 

Suddenly it just scans as per usual then that error message in above picture comes up.

 

SOS 😞 need some help asap with this issue

1 REPLY 1

‎06-02-2020 09:53 AM

HP Recommended

@DEANNA11

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.