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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2022 05:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 10.14 Mojave

TRYING TO SCAN FROM HP OFFICEJET PRO 9010 TO MAC. HAVE DONE THIS MANY TIMES BUT LATELY I'VE BEEN RECEIVING A MESSAGE THAT I NEED TO GO TO THE WEBSITE AND IT MAYBE HIDDEN BEHIND ANOTHER WINDOW. I CAN'T SCAN FROM THE PRINTER TO THE COMPUTER EITHER. IT SAYS TO GO TO THE COMPUTER TO USE HP SMART, WHICH I HAVE, AND IS WHERE ALL MY ISSUES START. 

I DON'T KNOW IF I CANNOT GET THE RIGHT SOFTWARE DOWNLOADED? DO A FACTORY RESET??? OR WHAT I NEED TO DO TO HANDLE MY ISSUE. I JUST WANT TO SCAN A FILE FOR IN-HOUSE USE ON MY COMPUTER AND NOT MAKE IT AN ONLINE THING. 

IS THERE SOFTWARE FOR THIS LIKE THERE USED TO BE TO JUST BE ABLE TO USE YOUR PRINTER FOR WHAT IT IS INTENDED TO BE USED AND THE REASON YOU BOUGHT IT IN THE FIRST PLACE. WHY DOES IT WORK JUST FINE UNTIL SOMEBODY CHANGES SOMETHING IN AN UPDATE TO WRECK THE WHOLE THING???

Category:
2 REPLIES 2

‎01-03-2023 05:13 AM

HP Recommended

Hi @KCNOTARK,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please follow the steps from this document here and see how it goes. 

 

You may also try using HP easy scan. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎01-05-2023 05:23 AM

HP Recommended

Hi @KCNOTARK,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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