SCANING ISSUE ON HP ScanJet Pro 3000 s3 Sheet-feed Scanner (Product: L2753A)

[microselva]

Dear All,  We have purchased ScanJet Pro 3000 s3 on 2018. On July 2023, we have installed libre office and windows 10 in our system which is connected with scanner.  Afterthis, all scanned pages are displayed while scanning, but some scanned pages are missed during saving.  Before july 2023, it was working  smoothly in windows 7 with MS office. We have tried lot to fix this issue, but we are unable to fix this issue. Please do the needful.

[Raj_05 · Accepted solution]

Hi @microselva,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing scanning issues with your HP ScanJet Pro 3000 s3 Sheet-feed Scanner, there could be a variety of factors causing the problem. Here are some troubleshooting steps you can follow to diagnose and resolve the issue.

Check Connections and Power:

• Ensure that the scanner is properly connected to your computer using a USB cable or network connection.
• Make sure the scanner is powered on and receiving power.

Software Issues:

• Ensure that you have the appropriate scanning software installed on your computer. HP usually provides scanning software that is compatible with their scanners.
• Check for any software updates for the scanner and the scanning application. Update them if necessary.

Driver Issues:

• Make sure you have the latest drivers for your scanner installed on your computer. Outdated or corrupted drivers can cause scanning problems.
• If you suspect driver issues, you can download the latest drivers from the HP support website.

Scanner Settings:

• Double-check the scanning settings in the software you are using. Make sure you've selected the correct scanner as the scanning source.
• Verify that the scanning resolution and other settings are appropriate for your needs.

Paper and Document Issues:

• Ensure that the documents you're trying to scan are properly placed in the feeder. They should be aligned correctly and not creased or damaged.
• Check for any foreign objects (dust, debris) inside the scanner that could be obstructing the paper path.

Clean the Scanner:

• Dust and debris can accumulate on the scanner's rollers and sensors over time, affecting its performance. Use a soft, lint-free cloth to clean the scanner's feed rollers and scanning glass.

Test with Different Documents:

• Try scanning different types of documents to see if the issue persists. Sometimes, the problem might be specific to certain paper types or sizes.

Restart and Reconnect:

• Sometimes, simply restarting the scanner and your computer can help resolve minor connectivity issues.

Check for Error Messages:

• If you're receiving any error messages during the scanning process, note them down. These messages can provide clues about what might be going wrong.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support