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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2024 09:48 AM

HP Recommended

Hello All, My printer MFP138fnw is printing fine, but i am not able to copy / scan papers. Have done the power reset many times. Could you kindly provide any suggestions?

Category:
1 REPLY 1

‎01-09-2024 12:48 PM

HP Recommended

Hi @ARUN3107 ,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.


It seems like you're experiencing a "Scanner Door Open" error with your HP LaserJet MFP M138fnw printer. Here are some suggestions to help you troubleshoot and resolve the issue:

 

Check the Scanner Cover: Make sure that the scanner cover or door is securely closed. Sometimes, the sensor that detects the door status may not be registering the closure properly. Open the scanner cover, close it firmly, and ensure there are no obstructions preventing it from closing completely.

Power Cycle: Since you've already performed a power reset, try turning off the printer, unplugging it from the power source, and leaving it unplugged for a few minutes. Then, plug it back in and turn it on. This can help reset the internal components.

Firmware Update: Ensure that your printer has the latest firmware installed. Check the HP support website for your specific printer model and download the latest firmware if available. Firmware updates often include bug fixes and improvements that could address issues like this.

Inspect for Obstructions: Inspect the scanner area for any paper or foreign objects that might be blocking the scanner mechanism. Even small pieces of paper or debris can cause scanning issues.

Sensor Check: Check for any sensors or switches near the scanner door. Make sure they are not stuck or damaged. Cleaning the sensors with a soft, lint-free cloth can also be helpful.

Reinstall Software/Drivers: Uninstall the printer software and drivers from your computer, then reinstall them. This can help ensure that the communication between your computer and the printer is functioning correctly.

 

I hope this helps. 

 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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