SCANNER ERROR 22

[lamont70000]

LASERJET PRO MFP M127fw   reads scanner error 22

HP print scan doctor doesnt help

Turning off and on disconnecting power cord doesmt work

HP laserjet pro help doesnt help

Anyone have any suggestions.....getting tired of buying new printers!!!

[Kumar0307]

@lamont70000, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan due to this error. Make sure you have tried the steps mentioned in this document - 'Scanner Error 22' Displays

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

In this case, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!