SCANNER GLASS NOT MOVING

afhsdj123 · ‎04-15-2026

scanner is not working.While doing scanning that GLASS Light is not moving.

reinstall drivers and also system changed but same issue.
hard reset also done but same issue

SCANNER SERIAL NO-"Please do not include the serial number or any sensitive information"

Deep_World · ‎04-16-2026

Hi @afhsdj123,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand how it must be when the scanner isn’t working as expected, especially after you’ve already tried reinstalling drivers, changing systems, and even performing a hard reset.

Could you please share the exact model number of your HP scanner or printer?

In the meantime, here are a few checks you can try:

Run HP Smart App : This free tool can automatically detect and fix common scanning issues.
Try scanning from another application: For example, use Windows Fax and Scan or HP Smart app to see if the issue persists across different software.
Firmware update: Ensure your device firmware is up to date, as outdated firmware can cause hardware malfunctions.

If the light is on but the scanner bar isn’t moving at all, it could indicate a hardware issue with the scanner assembly.

I hope this helps.

I'm an HP Employee.

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