• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-30-2017 02:49 PM

HP Recommended
Product: HP OFFICEJET PRO 8710
Operating System: Microsoft Windows 10 (64-bit)

IMG_20171130_163831.jpgAS YOU CAN SEE, BRAND NEW PRINTER AND THIS IS THE WAY SCANNER IS SCANNING! I have tried to contact HP customer support, to no avail Purchased this print 11-26-2017 recieved 11-29-2017 and it has failed at setup

7 people had the same question
5 REPLIES 5

‎11-30-2017 04:35 PM

HP Recommended

@DW1335

 

Where do you scan from ? Printer software on your computer should give you many Page size options as shown

 

              scanit.png

 

Please select the right option for your origionals or try Auto Detect size.

 

Regards.

 

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-01-2017 11:17 AM

HP Recommended

Return the printer for repairs or a replacement would be the correct thing to do.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎12-01-2017 01:32 PM

HP Recommended

I have contacted the company that I purchased it from and they are replacing the printer! Thank you

Was this reply helpful? Yes No

‎12-01-2017 01:34 PM

HP Recommended

It's not the page size it's a faulty printer. Thanks

Was this reply helpful? Yes No

‎12-03-2017 02:47 AM

HP Recommended

Thats what I finaly came up with to so I sent back. Thanks

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.