• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-19-2026 03:03 PM

HP Recommended

Usually when I scan a document, I have no issues. I recently been trying to scan a document to the email that is already on file on the printer. Once I click on the email it says connecting for a few seconds, then a message pop up that says Network connection error.  Check network and try again. I have tried restoring settings and that did not work. I've checked the WIFI connection, and everything is good. The blue light on the printer is solid which indicates connection. 

Category:
1 REPLY 1

‎07-20-2026 08:03 AM - edited ‎07-20-2026 08:04 AM

HP Recommended

Hi @Cocoa03,

 

Welcome to the HP Support Community!

 

Thank you for reaching out. I understand that you were previously able to scan documents directly to your saved email address, but now the printer displays "Connecting" followed by a "Network connection error. Check network and try again" message. You've also confirmed that the printer appears to be connected to Wi-Fi.

 

To help us get started on resolving your issue, could you please share the exact model name of your HP printer?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

In the meantime, please try the following:

  1. Restart the printer and router: Turn off the printer, restart your Wi-Fi router, wait until the network is fully restored, and then turn the printer back on.
  2. Verify the printer's internet connection: A solid wireless light confirms connection to the local Wi-Fi network, but the Scan to Email feature may also require access to online services. Check whether other web-connected features on the printer are working.
  3. Remove and re-add the saved email address: If the option is available, delete the existing Scan to Email profile and configure it again.
  4. Check for printer firmware updates: Kindly refer to this link to update your printer firmware.

Please let us know the printer model and whether you receive the same network error when using any other web-connected feature on the printer.

 

We'll be happy to continue assisting you.

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->