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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-20-2019 11:02 PM

HP Recommended
Product: HP LASERJET M1120 MFP
Operating System: Microsoft Windows 10 (64-bit)

Printer will not scan. Will not copy. Can print only directly from laptop

3 REPLIES 3

‎02-22-2019 04:16 AM

HP Recommended

Hi @EsmeW

 

Try these steps -

 

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎02-24-2019 11:19 PM

HP Recommended

Hi,

Suggested solution did not work. Thank you for feedback.

I think that I need to have the printer serviced to sort out this problem.

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‎03-07-2019 03:59 PM

HP Recommended

@EsmeW

 

It looks like you were interacting with @asmita6658, but she is out for the day. I'm Betty0610 & I'm at your service.  

 

Sure. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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