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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-05-2024 03:41 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello everyone,

I hope you can help me with a problem I'm experiencing with my M283fdw scanner. I would like to scan documents directly to my email, but the SMTP server cannot be resolved (please see the attachment).

 

I am currently working with the Windows app password

 

Until recently, the settings worked perfectly, but unfortunately, I am no longer able to use them.

Thank you for your support!

Best regards,

 

Screenshot 2024-10-05 110850.pngScreenshot 2024-10-05 111902.png

Category:
1 REPLY 1

‎10-14-2024 05:49 PM - edited ‎10-14-2024 05:52 PM

HP Recommended

 Microsoft has changed security for email. App password is in the process of being deprecated which means it will no longer be supported. Until HP sorts out how to enable "0Auth" authentication on these devices you may be stuck with having to scan to a folder and then attached the document through your desktop mail client, or find an SMTP supplier who will support less secure authentication methods.

 

https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basi...

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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