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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-08-2021 02:27 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: macOS 11.0 Big Sur

I am trying to set up the scan to email feature on my printer. I have a Comcast email provider. I am using smtp.comcast.net and port number 587

 

The result when I test is always an SMTP email server error.

I would appreciate any suggestions.

 

 

Category:
1 REPLY 1

‎10-11-2021 11:01 AM

HP Recommended

@AHillinNH

 

Welcome to the HP Support Community.

 

This might help you: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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