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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-24-2017 04:18 PM - edited ‎07-24-2017 04:51 PM

HP Recommended
Product: Officejet X585

Scan to email works perfectly last week and now it is giving me 'SMTP server or certificate error' Event 44.10.0C and 'SSL failed. Certificate invalid' Event 44.A0.A1. Now I checked the SMTP infos on webserver. Nothing changed. My DNS is 8.8.8.8. I don't know what is the problem. But the test function on EWS works perfectly. It sends. But when trying on the actual printer. Doesn't work.

1 person had the same question
3 REPLIES 3

‎12-14-2017 01:24 AM

HP Recommended

Yes, I am also having the same issue. It was working for the past 2 years all of a suddent 2 weeks ago it was not working with the error SSL failed. Certification Invalid. Erro code 44.A0.A1

 

Contacted HP, they dialed into my printer but was unable to resolve the issue. Used the CHAT support, it was bad as the connection keeps dropping and I had to re-register over again and being asked the same questions over and over agian. Requested for an email address for easier communication but was ignored. Till now the issue is not resolved and no reply from HP.

 

Printer Model : HP LaserJet 500 MFP M525

 

Testing done

1. Email address and password - checked

2. SSL ports - checked

3. Network connection - checked

 

NOTE: The same email ID is used on another copier (Toshiba) and it is working greate.

 

Hope HP will be able to revert as it is affecting our operations.

 

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‎12-14-2017 07:05 AM

HP Recommended

I got mine working, I changed the Primary DNS to 204.244.0.3 and Secondary DNS to 204.244.0.4, Unchecked the 'Validate certificates for outgoing server connections'. and so far it is working for me.

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‎12-14-2017 09:46 PM

HP Recommended

Thanks for your help. Tried the recommended but the problem still persist.

 

 

1 person found this reply helpful
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