SWITCH FROM DOCUMENT FEEDER TO SCANNER GLASS

[absoluc]

Printer freezes and goes into cancellation mode on the screen when i switch from DOCUMENT FEEDER to SCANNER GLASS or vice versa using the HP SMART APP (updated). When I unplug, re-start it's OK, until the next print switch.

[Jay_G24]

Hi @absoluc,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[absoluc]

Hi @Jay_G24,

Model name is HP Smart Tank 615

[Jay_G24 · Accepted solution]

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Refer to the document for instruction to change source on Scan interface- How to Scan (Mac)

Keep me posted!