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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-02-2023 08:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a Samsung Wireless Printer/Scanner which scans very slow. I noticed this change only after changing my Motorola Router to Netgear router. The documents take around 5 minutes to scan even in the lowest of 100 dpi. Mostly after waiting for 5minutes the Doc Creator fails with the message “Scanner Device is not responding. Please check that it is turned on and connected to the computer “

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