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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-28-2020 02:44 PM - last edited on ‎12-30-2020 12:24 PM by Retired

HP Recommended

I have the same issue. After scanning a document or a photo and trying to edit it, when I click Done it returns the document or photo without any change. If I try to do it again it either does change it or just adds trash to the botton of the documento or photo. Is there a fix for this? I`m using Windows 10 last version. The problem started after the last update of the HP Smart software.

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2 REPLIES 2

‎12-31-2020 04:54 AM

HP Recommended

@Pbonesio

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-31-2020 06:40 PM

HP Recommended

Thanks for the reply. Here are the reaponses to your questions:

1) I use three different printers Office Jet Pro 7740, Envy 7640 and Envy  4500. The problem occurs with all of them. Doesn’t look like it is a printer issue but a software issue.

2) My OS is the Windows 10 latest update

3) My problem is related to the edit function after I scanned a document or picture and try to crop it. 95% of the times it does not crop the image but reverts back to the original image. If you crop it again some digital trash is inserted in a portion of the image.

4) No hardware update was done. The only software update done was the HP Smart. I believe this update caused the issue and I cannot reinstall the older version that was working perfectly.

5) I did not performed any troubleshooting on the software. I do not know how to do that. When I test my HP Laptop computer it shows no hardware problems.

I hope this clarifies my issue. I have seen that other members have the same issue but nobody got a solution for the problem so far!

 

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