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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-09-2019 06:10 AM

HP Recommended

Hi! I'm trying to save a scan to usb memory. But I can't get the button "save to usb" up on the control panel. I've enabled the function in the general settings but it doesn't appear at all on the control panel? Somebody knows what to do? 

 

Regards patrik

 

1 person had the same question
2 REPLIES 2

‎01-09-2019 11:42 AM - edited ‎01-09-2019 11:44 AM

HP Recommended

When you insert USB drive on the left side near the control panel within few seconds pop up screen should appear and then you can save to USB.




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‎01-14-2019 01:35 AM

HP Recommended

Thanks for your answer!

 

Yes I first get a pop up screen letting me accept the usb when inserting the stick. But after that I don't get the button "save to usb".. I only have the opportunity to retrieve from usb. I would like to scan to the usb stick. But don't understand why this option doesn't appear?

 

regards patrik

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