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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet Pro 6975
macOS 10.14 Mojave

I used to be able to scan a document and save it to any folder I wanted to in iCloud. I was using an OfficeJet pro 8600. Then it stopped leting me drill down to subfolders when i went to save it. I could save to the Desktop, then had to open a Finder window and drag it to the subfolder it belonged in. iIjust bought a new OJP 6975, and installed a newly downloaded EasyScan app. Same problem. There wasn't a problem till recently. It may have been when I upgraded to Mojave, not sure.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@JayMickdee

 

Once you select iCloud drive the subfolders should be displayed on the right hand pane. You may click the desired subfolder and click Choose to save the scanned item to that folder.

Senan6806


I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@JayMickdee

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I believe we can save the scanned document directly to iCloud drive using HP Easy Scan. Let's try these steps:

1.) Open HP Easy Scan.

2.) Click Scan. Wait for the scan to complete.

3.) Click Send and then select Folder...

 

4.) Click Where: and select Other...

 

5.) Click iCloud Drive and then click Choose.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

HP Recommended

Maybe I should have been clearer. I was always able to save to a specific subfolder in iCloud Drive. Your solution only enables me to save to iCloud, but not any subfolders within it. 

Maybe I'm missing something?

HP Recommended

@JayMickdee

 

Once you select iCloud drive the subfolders should be displayed on the right hand pane. You may click the desired subfolder and click Choose to save the scanned item to that folder.

Senan6806


I am an HP Employee

HP Recommended

A million thanks! I have no idea what i was doing wrong, but this solved it. Just did a couple of test scans, and it worked perfectly. 

Made my day. Thanks again. 

 

Jim

HP Recommended

@JayMickdee

 

You are welcome, Jim 🙂 

If you need any help, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

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