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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-20-2017 08:31 AM

HP Recommended
Product: HP Envy 4500

I recently re-installed Chrome as I had lost this search engine.

 

Now whenever I scan a document on my HP 4500 if I chose PDF I end up with a Chrome HTML which is a real pain.

 

Any ideas how to stop this and revert to standard saving options?

 

Thank for any help

 

StaggerUPU

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2017 09:20 AM

HP Recommended

Hi StaggerUPU,

Once scanning a PDF, pelase right click teh file and select Properties.

Within the General tab ensure that Opens with is set as Adobe Reader, else click Change and select Adobe Reader.

 

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎08-20-2017 09:20 AM

HP Recommended

Hi StaggerUPU,

Once scanning a PDF, pelase right click teh file and select Properties.

Within the General tab ensure that Opens with is set as Adobe Reader, else click Change and select Adobe Reader.

 

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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Was this reply helpful? Yes No

‎08-20-2017 10:07 AM

HP Recommended

Hi Shlomil,

 

Brilliant, many thanks for this very useful help, I was having problems sending documents to friends and this will solve the issue.

 

Best wishes, John (staggerUPU)

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