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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-07-2025 04:58 AM - edited ‎11-07-2025 04:58 AM

HP Recommended

Hi, 

Any idea what has gone wrong, scanner function is now showing just this?

Printing is fine but it did show the blue screen on the device with error code B8093B62. Followed the recommended power down procedure but no change 😓

 

Thanks for any input HP Scan Screenshot 2025-11-07.png can offer

 

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2 REPLIES 2

‎11-07-2025 05:58 AM

HP Recommended

It is a problem related to scanner hardware or firmware issue. You can perform a power drain or reset to fix it. Also update your printers driver software.

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‎11-07-2025 06:10 AM

HP Recommended

Thank you but power drain already done and firmware up to date, time for an Epson HP now  has low life expectancies 

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