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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-06-2019 01:27 PM

HP Recommended
Product: HP ENVY 4520
Operating System: macOS 10.14 Mojave

Hello,

 

After just one year of ownership, and no problems, my scanner (only) has stopped connecting to my computer. I get an error message on both ends. I followed all the recommended steps multiple times, and nothing has resolved the issue. I have reset my printing system in system preferences and installed HP Easy Start 3 times today, and now when I try to do it, it doesn't even recognize that scan is even an option. 

 

None of the other forum questions about the subject have workable answers. Does anyone have a solution for this? Or am I stuck getting a USB cable to connect my printer to the laptop? Will that even work? 

 

I'm particularly irritated that this problem only started the month after my warranty expired. 

 

Thanks

1 REPLY 1

‎06-09-2019 02:28 PM

HP Recommended

@CEBird

 

Welcome to the HP Support Community!

  • Try making a copy on the printer to check the hardware functionality of the printer.
  • Are you using an Anti-virus software on your MAC?

Power resetting the printer and updating the printer firmware may resolve this issue. Let us try these steps: 

 

Step 1: Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Step 3: Scan with Apple Image Capture

  1. Open Finder , and then click Go in the top menu bar.

  2. Click Applications, and then double-click Image Capture.

  3. Click your printer name in the Devices or Shared list at the left pane

  4. Click on Scan.

  5. Apple Image Capture

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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