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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-01-2023 11:16 AM

HP Recommended

HP Smart message says You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. I'm the one who set up the printer. I followed your directions and HP printer assistant does not open. What opens is a window that says Chat mode is only available when you have access to the new Bing. What do I need to do?   : 

Welcome to HP support community.

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.
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