Scan Error at multiple pages (first page OK, next page not enterd in scanner

[AW721]

Scanner HP 8710 give Error when having multiple pages in the inled tray. First page is scanned. Next page is not entered in the scanner. You can hear the tray running but the paper is not “picked up” from the tray. So, no scan result.
“Scan error - go to start” on the computer screen.

it is possible to scan mannualy by scanning page by page (every time you need to close the lid). When having 10 pages (both sides), this is not OK.

who knows the solution?

[Rainbow23]

Hi @AW721,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing ADF paper pick issues with your HP Officejet 8710 all-in-one printer.

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

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