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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-15-2017 02:04 AM

HP Recommended
Product: HP Office Jet 7612
Operating System: Microsoft Windows 10 (64-bit)

I have been using scan software without any problems until the other day.  I have 2 HP scanners set up on my system with on of them being a4 and one a3.  when I use Scan extended software it always gave me the option which scanner to choose.  That is until the other day.  Now for some reason it has defaulted to my a4 scanner and I cannot change it at all to go back to the  previous set up.  I have uninstalled the software and reinstalled it, but it is still defaulted now to the A4 scanner?  Any help that you can provide will be appreciated.

1 REPLY 1

‎11-16-2017 01:56 PM - last edited on ‎04-01-2024 10:50 AM by Retired

HP Recommended

Hello, @Matty30 – Hope you are well 🙂

 

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!


Going through your post, I see that you are having issues while scanning using the HP Officejet printer. I’d suggest using the HP Smart. Go to HP Smart to download and install the app on your PC.


Let me know if that helps!

Good luck 🙂


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Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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