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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-09-2024 02:39 AM

HP Recommended
Product: HP LaserJet Pro M1536dnf
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm contacting you about an HP LaserJet Pro M1536dnf multifunction printer connected via wifi. I can print, but I can't scan.

Following a problem I had to change my workstation, then I reinstalled the printer on the new workstation, but there is no scanning software installed.

I tried to connect it with your HPscan software, but it tells me that the printer is too old.

And on the drivers and software page linked to this printer, there is no scanning software.

I can't install HP Smart, HP smart installation doesn't work because, as it's a company computer, I don't have access to the microsoft store and it's blocked.

Do you have a solution for me?

Category:
4 REPLIES 4

‎02-09-2024 04:28 AM

HP Recommended

Only printing is supported in W10, scanning is not, too old printer model.




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‎03-12-2024 10:10 AM

HP Recommended

Thanks for your feedback, but before I changed PCs, I also had a Windows 10 workstation and the scan worked. But I can't remember how I installed it and I can't find it again.

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‎03-12-2024 12:03 PM

HP Recommended

Remove everything you have installed and install this one  https://support.hp.com/hr-en/drivers/hp-laserjet-pro-m1536-multifunction-printer-series/model/397427... 

 

Valsimot_0-1710266604865.png

 




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‎03-14-2024 09:18 AM

HP Recommended

Hello, I installed the printer with this and it didn't work.

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