Scan HP envy

[teddy2016]

H.P. PRINTER ENVY PHOTO 6220

Have had many issues with this printer from go unfortunately.

When I print direct from computer, it sends to the printer ok.

When I print without connection, all ok.

BUT when I try to scan, I get an error message oxoo828c98 nhilwatchdog computer not listed.

I unplug the printer, plug it in and scan to my heart’s content.

Next day, I have the same issue.

Computer shows the printer is on the system

Web Services Status	Enabled
Internet connection	Connected
Printer connection to HP Connected	Connected

It’s a good printer when it works, have another ink cartridge left and when its gone so is my envy, unless I can get some assistance please

[Kumar0307]

@teddy2016, Welcome to the HP Support Community! I’m here to help.

I see that you have issues while scanning. To assist you better, are you trying to scan from the printer screen?

Have you tried scanning from the computer screen using a scanning application like the HP Smart app?

Where do you get the error? is it on the printer screen or the computer screen?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

​​​​​​​If the issue persists, proceed to the next step.

Download and use the HP Scan and Capture app to scan and check if this helps.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[teddy2016]

HI and thank you for your assistance. Will try this and reply asap

[teddy2016]

HI,. This may assist

Choose your product

Shows three printers

1 HP ENVY Photo 6200 series USB installed with a tick

2 HP Envy Photo 6200 series PCL-3 installed with a tick

3 HP 14040D (HP Envy Photo 6200 series) installed with a tick

[fe80::b6b6:86ff:fe14:40d] This one looks like my printer the other two generic ones shown

[Kumar0307]

@teddy2016

Are you able to make a copy?

Download the HP Scan and Capture app from Microsoft Store and check if this helps.

Let me know how it goes.

[teddy2016]

HI, Thankyou agi9n for support.

It sort of works, but will scan more direct from the app and the printer, think I am on a winner here, will reply asap

[Kumar0307]

@teddy2016

Sure, let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[teddy2016]

Hi, Thankyou for your assistance, I was testing out the printer and the results are that I can get it to scan ONLY after it failing to do so, me unplugging it and re- plugging into power. Its not the best but I have tried everything. Again I thankyou and others for you help, Kind regards

[Kumar0307]

@teddy2016

If the issue persists, I've sent you a private message with further instructions to resolve this issue.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.