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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-14-2022 02:42 AM - edited ‎03-15-2022 09:40 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

A customer of ours has a printer (m479fdw) with Scan-To-Email at one of several locations. This often does not work at this location. Setting a different SMTP seemed to be the solution, but afterwards it is not the SMTP.

 

What we happened to find later was that if Scan-to-Email didn't work, the support.hp.com site didn't work either. We have submitted this to the Internet provider, but so far we have not received an answer. However, today, the site works, but Scan-To-Email doesn't yet.

Edit: ISP has responded not to be able to detect any errors.

 

Through the Test on the web page, we get a success result.
But when running on the printer, we get an error message.

AHAutomation_0-1647244809361.png

In the log, you will see the following. The Tests do not appear in the overview.

The log says succeeded, but the user gets that on the message that it failed.

AHAutomation_1-1647245053744.png

This is then a detailed overview of 1 'so-called' successful scan-to-email. 

AHAutomation_2-1647245180718.png

 

We have already done the following.
1. Firmware updates (up to date)
2. Manual firmware update. (not possible already up to date)
3. Change DNS to google and others.
4. Tried other SMTP Servers.
5. Factory reset

 

We have the same printers in other locations that work without any problems. I can't do much with the current logging of the HP Printer. It looks like there's a connection being held up somewhere at the end of the process, but I can't find it.

 

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