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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scan and Capture

Create an account on the HP Community to personalize your profile and ask a question
02-15-2021 12:54 PM
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Welcome to the HP Community.
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These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
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Printer Software
If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer
Full Driver / Full Feature Software does not require a sign-in to use the software.
Download / save / run
HP Easy Start Printer Setup Software
- Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using Easy Start, select the Full Driver
Easy Start...
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).
Any...
If using USB: Connect the cable when instructed to do so (near the last part of the driver installation)
After the software is installed, Restart the computer and log in.
Full driver provides print and scan functions.
and
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
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Optionally
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTES:
- Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
- HP Smart requires that you be signed into the application with your HP Account credentials.
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Other scan options
Windows Scan – Microsoft Store - Requires Windows 8 or higher
- “Get” the application from the Store > Windows Scan
Paint- the Original - Paint (mspaint) can be used to scan.
NAPS2– “Not Another PDF Scanner”
- Download-Save-Install > NAPS2
- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
- Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
- Read the Support pages for information
- Download, save, and install the NAPS2 software to use.
HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher
- Download-Save-Install HP Scan and Capture
Webscan – located in the Embedded Web Server (EWS) – No additional software
NOTE: Webscan feature is not available on Laser printers
If the printer is on the network,
If the EWS feature is available on your printer,
First Time Use Only: Enable Webscan
- Open your favorite browser > type / enter Printer IP address into URL / Address bar
- Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
- Click Apply to save any changes
Next
- Tab Scan > Webscan
- Set up Webscan the way you want it - for example, set the Source to ADF
- Click Start Scan to scan your document / image using Webscan
- After the scan is complete, Save the scan to your computer.
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5660 e-All-in-One Printer series
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