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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-03-2019 10:39 AM

HP Recommended
Product: HP OFFICE JET 7612
Operating System: Microsoft Windows 7 (64-bit)

Hello,
As soon as I turn on my printer, it shows me a message about scan and fax error.
Here is a picture, is in italian but I'll translate it for you:


photo_2019-09-03_18-34-48.jpg
"impossible to scan or send fax"

I've already tried fixing the problem with HP Print and scan doctor but it was a failure.
I've also tried umplugging the power cable again and again...
Also, the print still works but is impossible to scan anything....It worked yesterday but today is not working anymore.
Please I need help, I need to finish a work and I'm quite desperate...

2 REPLIES 2

‎09-03-2019 10:40 AM

HP Recommended

Also: I've already tried uninstalling the driver and installing again.

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‎09-03-2019 11:03 AM

HP Recommended

Hi,

This indicates a hardware failure.

 

Please follow below guidelines to troubleshoot a such, a such may require servicing or replacing the printer:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-7612-Scanner-failure-Unable-to-scan-cop...



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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