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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-03-2019 10:39 AM

HP Recommended
Product: HP OFFICE JET 7612
Operating System: Microsoft Windows 7 (64-bit)

Hello,
As soon as I turn on my printer, it shows me a message about scan and fax error.
Here is a picture, is in italian but I'll translate it for you:


photo_2019-09-03_18-34-48.jpg
"impossible to scan or send fax"

I've already tried fixing the problem with HP Print and scan doctor but it was a failure.
I've also tried umplugging the power cable again and again...
Also, the print still works but is impossible to scan anything....It worked yesterday but today is not working anymore.
Please I need help, I need to finish a work and I'm quite desperate...

2 REPLIES 2

‎09-03-2019 10:40 AM

HP Recommended

Also: I've already tried uninstalling the driver and installing again.

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‎09-03-2019 11:03 AM

HP Recommended

Hi,

This indicates a hardware failure.

 

Please follow below guidelines to troubleshoot a such, a such may require servicing or replacing the printer:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-7612-Scanner-failure-Unable-to-scan-cop...



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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