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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I want to scan and save as pdf with searchable text. I understand it might not be available anymore - but still is listed in the datasheet of my Officejet 9730e. Where can I get the right (old) version of the printer installation files?
Is there a way to have it as a tile in the HPscan software?

1 REPLY 1
HP Recommended

@bigfunnl 

 

Welcome to the HP English Community --

-------------------------------------------

<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

 

Do not trust "support numbers" that show up in Tags

There be vermin afoot.

 

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

-------------------------------------------

 

Unless you see it in the current version of HP Scan / HP Universal Scan, the OCR feature is not available in HP Scan.

 

There is no "old" software for this printer available from HP.

 

Software and Drivers - Windows

HP OfficeJet Pro 9730 Series EasyStart Printer Setup Software - Offline Use Only 

and

HP Universal Scan - Full Feature Software and Driver 

 

 

For this printer:

Creating Searchable PDF files is available if / after you accept the HP+ service contract for your printer and create / use the appropriate HP Smart Shortcut to save the scanned content to a supported Cloud Storage destination.

 

---------------------------------------------------

Not this printer

There are a limited number of not-HP+ Printers on which HP Smart Advance is supported. 

Smart Advance includes the Searchable PDF feature.

 

---------------------------------------------------

 

Should you decide to accept the HP+ service agreement, you are granted access to the full range of premium features available as part of the HP+ package.

 

General Example - HP Smart - Shortcuts - Save PDF / Cloud Storage

HP_Smart_Shortcuts_Cloud_Save_PDF_8HP_Smart_Shortcuts_Cloud_Save_PDF_8

 

What else?

 

If you do not wish to accept and make use of the HP+ service contract,

Purchase or obtain OCR software for your use.

 

 

 

==========================================

Message Content References

 

 

------------------------------   Important  ----------------------------------

There is a lot of information in the following sections.

Why?

The answers to your questions include hidden complexity, some of which is important.

Depending on the subject and section, some information might be repeated.

Skip what you do not need.

-----------------------------------------------------------------------------

 

Start here

 User Guide - HP OfficeJet Pro 9730e Wide Format All-in-One Series

Page 7

 

Excerpted

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

 

------------------------------------------------------------------

 

Important

HP Instant Ink Print-by-Page subscription can be added to HP+ (but is not required).

 

 

--- --- --- --- --- --- --- ---

Things that are HP+

 

Note that HP+ assistance is only available for registered HP+ printers.

 

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

 

HP+ > Benefits, Requirements, Your Responsibilities

 

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

Set up / enable HP+

HP+ printer setup (HP Smart app)

 

 Read >>> About HP Smart Advance for HP+ printers

 

And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

  • HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
  • Document Sections
    • Save scans as searchable or editable text files
    • Scan pages from a book or magazine
    • Extract and edit text from scans
    • Scan multiple items at once
    • Scan and combine both sides of an ID card
    • Add notes or signatures to scans
    • Use the automated scan quality features

FAQ

  • What is the HP Smart App and its requirements?
  • What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
  • What do I do if the advanced scan features are mission (HP Smart app)?
  • Which non-HP+ printers are eligible for HP Smart Advance?

 

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

 

====  ====  ====  ====  ====  ====

 

“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

 

  HP Printers - Print Anywhere with the HP Smart App

 

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

Minute 2.07 – “To use Print Anywhere”

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

 

Important Reference:  About HP Smart Advance for HP printers

 

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

 

AND

HP printers - Using advanced scanning features (HP Smart app)

 

====  ====  ====  ====  ====  ====

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9730e Wide Format All-in-One series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 



 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.