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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

How do i scan to my email?

1 REPLY 1
HP Recommended

Hi @Laurabirdy,

Welcome to the HP Support Community.

I'd be happy to help you with Scan to Email.

Before we provide the exact setup steps, could you please confirm:

  • What is the exact HP printer model?
  • Are you using Windows, macOS, Android, or iOS?
  • Are you trying to scan and send the email directly from the printer's control panel, or would you like to scan from the HP app and then send the scanned document through your email application?
  • Do you already see a Scan to Email or E-mail option on the printer?
  • If you've already tried setting it up, are you receiving an error message or code?

Please do not post the printer Serial Number, email password, phone number, or any other private information publicly.

About Scan to Email
On HP printers that support direct Scan to Email, the feature normally needs to be configured before it can be used. For supported HP LaserJet Pro MFP models, the printer must be connected to a network, and setup can be completed using the available printer software or the HP Embedded Web Server (EWS). The setup can also require your email provider's SMTP server, port, and authentication information.

Once Scan to Email has been configured on a supported HP LaserJet Pro MFP, HP's documented process is:

  1. Load the document on the scanner glass or in the document feeder.
  2. From the printer's Home screen, select Scan, and then E-mail.
  3. Sign in if prompted.
  4. Enter the recipient's email address or select a saved contact.
  5. Adjust the scan settings or preview the document if required.
  6. Select Send or Start Scan. The scanned document is then sent as an email attachment.

You can review this HP document: HP LaserJet Pro MFP - Set up Scan to Email | HP® Support.

Please note: The HP link above applies to supported HP LaserJet Pro MFP models. Since you haven't provided your printer model yet, the menus and setup procedure might be different for your printer, and some models might use a different scanning workflow.

Please reply with the exact HP printer model and operating system, and we'll provide the correct Scan to Email instructions specifically for your printer.

Take care and have a good day.

I'm an HP Employee.


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