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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-08-2026 06:16 PM

HP Recommended

Hello from Steve

My HP Printer is HP Deskjet 2820e

Question please 

How do I get from scanner to email once I have scanned the document.

I thank you

 

Category:
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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2026 11:09 AM

HP Recommended

Hello @Steved5, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Deskjet 2820e printer. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

Scan the Document

  1. Open the HP Smart app on your computer or mobile device.
  2. Place the document face-down on the scanner glass, then close the lid.
  3. From the home screen, select Scan or Scan Document.
  4. Adjust the scan settings as needed (resolution, color, file type such as PDF).
  5. Click or tap Scan to begin.
  6. For multiple pages:
    • Select the + (Add) option
    • Place the next page on the scanner
    • Continue scanning
  7. Once complete, click Save to store the file.

Send the Scanned Document via Email

  1. Locate the saved file (typically in the Downloads folder or Files section on your device).
  2. Open your preferred email application (Gmail, Outlook, Apple Mail, etc.).
  3. Click on Compose New Email.
  4. Use the Attach file (paperclip icon) option to upload the scanned document.
  5. Enter the recipient's email address, add a subject, and click Send.

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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3 REPLIES 3

‎06-10-2026 11:09 AM

HP Recommended

Hello @Steved5, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Deskjet 2820e printer. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

Scan the Document

  1. Open the HP Smart app on your computer or mobile device.
  2. Place the document face-down on the scanner glass, then close the lid.
  3. From the home screen, select Scan or Scan Document.
  4. Adjust the scan settings as needed (resolution, color, file type such as PDF).
  5. Click or tap Scan to begin.
  6. For multiple pages:
    • Select the + (Add) option
    • Place the next page on the scanner
    • Continue scanning
  7. Once complete, click Save to store the file.

Send the Scanned Document via Email

  1. Locate the saved file (typically in the Downloads folder or Files section on your device).
  2. Open your preferred email application (Gmail, Outlook, Apple Mail, etc.).
  3. Click on Compose New Email.
  4. Use the Attach file (paperclip icon) option to upload the scanned document.
  5. Enter the recipient's email address, add a subject, and click Send.

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 person found this reply helpful
Was this reply helpful? Yes No

‎06-14-2026 04:58 PM

HP Recommended
Hello Meghana_10 I am very sorry for the delay. I had problems with my computer. Needed to reformat my hard drive. All the Best Steve And thank you for working threw my issue.
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‎06-15-2026 07:06 AM

HP Recommended

@Steved5 A huge thank you for marking this post as the 'Accepted Solution'and hope that the laptop issue is fixed! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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