Scan app file not found

[Indy24]

I have a HP Scan app on my desktop.  It has worked great, then all of a sudden I get an error message when trying to open it that says "HP printer cannot be found".  What has happened?

[Raj_05]

Hi @Indy24,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP ENVY Photo 7855 All-In-One Printer's scan app. If you're encountering a "file not found" error when trying to use the scanning app, there are a few troubleshooting steps you can follow.

• Check for Updates: Ensure that your printer's firmware and software are up to date. Visit the official HP website and download the latest drivers and software for your printer model.
• Restart Printer and Computer: Sometimes, a simple restart can resolve software glitches. Turn off your printer, unplug it from the power source, wait for a minute, and then plug it back in. Also, restart your computer.
• Reinstall Scan Software: Uninstall the existing scanning software from your computer and then reinstall it using the latest version available on the HP website. This process can help fix corrupted installation files.
• Check Connection: Ensure that your printer and computer are connected to the same network (if using wireless) or are properly connected through USB.
• Run Troubleshooter: Windows and Mac operating systems have built-in troubleshooters for printers and scanners. You can run these troubleshooters to identify and potentially fix the issue.
• Disable Security Software: Sometimes, security software can interfere with scanning operations. Temporarily disable your antivirus or firewall and check if the issue persists.
• Try Another App: If the issue persists, try scanning using a different application. Most operating systems have built-in scanning options, or you can use third-party scanning apps to see if the problem is specific to the HP app or a broader issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support