Scan application no longer available after Windwos 11 upgrade

[ACW64]

My HP scan application is no longer working which means I have to go into HP Smart to scan. Unfortunately this means I can't scan via a cloud based software as that will only talk to the scan application. 

I have removed and re-installed the drivers but still no luck. Does anyone have any suggestions please?

Thank you, Alison 

[Betty0610]

@ACW64

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[ACW64]

Thank you for your reply. I didn't need to follow your steps as I had the original installation CD and so I copied this onto a USB stick and started did an install from that, which worked. 

However, if I have any further problems I will definitely use this forum again. 

Alison 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button on my public post, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a nice day and stay safe!:)