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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎07-12-2020 11:07 AM

HP Recommended
Product: HP 3830
Operating System: Microsoft Windows 10 (64-bit)

It's a roundabout way to save a document as a pdf, but it does work once the app is downloaded.  Just wondering why HP couldn't have left well enough alone instead of removing pdf from the settings and then making you get an app.  There will never be another HP in this house. 

1 REPLY 1

‎07-12-2020 11:59 AM

HP Recommended

Hi,

What exact steps are taken to scan? are you trying to scan using HP Smart, HP Scan, or the printer front panel?

 

PDF scanning is supported by both HP Smart and HP Scan, HP Scan also allows scanning PDF from the printer front panel and not only from the app itself.

 

Shlomi



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