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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rfancher
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Scan button HP Deskjet 3637?

HP Recommended
Microsoft Windows 10 (64-bit)

Can I scan from the HP deskjet 3637? I don’t see a button on the control panel for scans, only copies. I have scanned from the app before, but I’d like to be able to hate a higher quality scan. Thanks!

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Dragon-Fur
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HP Recommended

@rfancher 

 

Welcome to the HP User Community.

 

Update - Edit - Add information > User Guide and how-do scan document

 

Preparation and Information

 

Printers without printer control panels do not include all the options that the printer display panel would provide.

 

Reference

User Guide

 

This particular printer manual - likely an older version - mentions the HP full driver printer software (Page 49).

This is certainly an option for using the printer.

How to install the printer software is covered later in this message.

 

The general How-to-Scan Document here:

HP Printers - How to Scan

 

Original Content

 

What else?

You have been doing it right - that is, use HP Smart to scan.

 

Example - HP Smart - Windows - Scan > Presets Photo - Options

HP_Smart_W10_Scan_Photo_Screen_7HP_Smart_W10_Scan_Photo_Screen_7

 

HP Smart - Windows - Scan > Edit > Options

HP_Smart_W10_Scan_Edit_Image_Set_10HP_Smart_W10_Scan_Edit_Image_Set_10

 

What else?

If you have not done so, you can (should?) also install the Full Feature Software / full driver printer software.

Installing the printer software gives you access to HP Scan.

Installing the full driver printer software also supports installing another nice scan application: HP Scan and Capture

 

What?

There are two parts to the Printer Software:

  • HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed.
  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

 

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

 

Programs_and_Features_Printer_Desktop_Icons_6Programs_and_Features_Printer_Desktop_Icons_6

 

 

 

Software Installation Package - Information and Download

HP Easy Start Printer Setup Software 

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

 

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

Installation

  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • If using Easy Start > Skip any extra software / offers you do not want (wording varies).
  • After the software is installed, Restart the computer and log in

 

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

General Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_89025_HP_Scan_Menu_PDF_89025_HP_Scan_Menu_PDF_More_Destination_69025_HP_Scan_Menu_PDF_More_Destination_6

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Scan and Capture

 

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

 

HP Scan and Capture features an adjustable screen size.

 

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

 

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

  

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

Example - HP Scan and Capture - Menus for Documents / Photos

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

HP DeskJet 3637 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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