Scan button doesn't work

[westcareJC]

Hello, I have a HP Officejet 8620 that is connected to my Dell Optiplex 9010 via USB.  When I press the scan button on the printer, it yields the message "The printer is not connected to the network" message.

The scanning functionality works as I am still able to scan using the software.  The weird thing is that it used to work and now it doesn't.  This is what I've tried:

-restarted printer and computer

-unplugged and reinsert usb cable

-ensured printer has latest firmware

-uninstalled/reinstalled print drivers

-ran HP print and Scan Doctor 5.1

-ensured Windows is up-to-date

-ensured Dell Optiplex 9010 system drivers/BIOS up-to-date

Any help or guidance would be greatly appreciated!

[KrazyToad]

@westcareJC

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

I appreciate all your efforts and expertise in troubleshooting this issue

I suggest you perform a Semi Full Reset

Since these steps are specific to your printer I'll be sending the instructions in a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[westcareJC]

Thank you for the response.

I tried the semi-reset and it still doesn't work.

[KrazyToad]

@westcareJC

Thanks for keeping us posted

I have sent you a private message with the next course of action

Thank you