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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-24-2026 12:49 PM

HP Recommended
Operating System: iOS

Worked fine yesterday no updates or changes to software

Tags (1)
1 REPLY 1

‎03-26-2026 03:01 AM

HP Recommended

Hi @3828 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand—your scans are coming out blank even though everything worked fine yesterday and no changes were made to the software. Let’s narrow this down together.

 

Could you share the following details so I can better understand the situation:

  • The exact HP printer or scanner model you’re using
  • Whether you’re scanning from the HP App, the printer’s control panel, or another program
  • If the blank output happens with both flatbed scans and document feeder scans, or just one of them

This will help me pinpoint whether the issue is related to the hardware, the app, or the scanning method.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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