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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Oskafl
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Solved!

Scan destination change

HP Recommended
Envy 5530
Microsoft Windows 10 (64-bit)

How to change the current scan destination ?

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
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HP Recommended

@Oskafl 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 


@Oskafl wrote:

How to change the current scan destination ?


How you do this depends on the particular application / software you are using.

 

Two examples of the more popular / likely scenarios.

 

HP Scan (part of the Full Feature Software)

 

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the Destination settings in More >

9025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

 

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

 

Dragon-Fur

View solution in original post

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Dragon-Fur
Level 16
Level 16
34,382 26,533 3,173 10,213
Message 2 of 5
Flag Post
HP Recommended

@Oskafl 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 


@Oskafl wrote:

How to change the current scan destination ?


How you do this depends on the particular application / software you are using.

 

Two examples of the more popular / likely scenarios.

 

HP Scan (part of the Full Feature Software)

 

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the Destination settings in More >

9025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

 

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

 

Dragon-Fur

View solution in original post

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Oskafl
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HP Recommended

Thank you very much: problem solved with HP Scan & Capture.....simple and effective !

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Dragon-Fur
Level 16
Level 16
34,382 26,533 3,173 10,213
Message 4 of 5
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HP Recommended

@Oskafl 

 

You are welcome.

 

Stay Safe!

 

FYI...

HP Scan - what is it and where does it come from?

 

HP Scan is part of the Full Driver / Full Feature Software for the printer.

Typically, it can be installed using the Easy Start wrapper.

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

 

If using USB cable between the printer and the computer, disconnect the cable.

 

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

 

After Full Driver is installed shortcut icons are added to the Desktop for printer and for scan.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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RickyT2
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Message 5 of 5
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HP Recommended

It's important to note that this feature is NOT part of the full feature HP Smart application.  That suite of tools does not include HP Scan.  (It has a Scan program, but does not do what's described above.)

 

Additionally, There is no program called HP Scan to launch from Windows directly, even after installing the 'Full Feature Software'.

To launch HP Scan, I had to open the program that's called by my printer's name, in my case, the program was HP OfficeJet 6950.  

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