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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-12-2021 07:28 AM - last edited on ‎03-12-2021 11:56 AM by Retired

HP Recommended

I just started having this issue as well with my HP Envy Photo 7858 All-In-One printer.  This printer was purchased new about 9 months ago.  At the same time the panel lights have changed so that the wrong ones are lit while on the home screen.  The firmware is up-to-date (checked), the printer was reset by unplugging from the back of the printer, power is directly to a wall outlet (no surge protector).  This all started a day ago when I suspect the firmware automatically updated.  

 

Are there any solutions/fixes for this issue?  When will a fix be available?   How do I obtain/install it?  How will I be notified of the fix?

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1 REPLY 1

‎03-12-2021 01:31 PM

HP Recommended

Hi,

What exact steps are taken to scan? what exact feature is used? (e.g Scan > Scan to Email, Scan to Computer, etc.)

 

May you see any difference when scanning using HP Smart from your computer or mobile device?

https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Shlomi



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