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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-12-2021 07:28 AM - last edited on ‎03-12-2021 11:56 AM by Retired

HP Recommended

I just started having this issue as well with my HP Envy Photo 7858 All-In-One printer.  This printer was purchased new about 9 months ago.  At the same time the panel lights have changed so that the wrong ones are lit while on the home screen.  The firmware is up-to-date (checked), the printer was reset by unplugging from the back of the printer, power is directly to a wall outlet (no surge protector).  This all started a day ago when I suspect the firmware automatically updated.  

 

Are there any solutions/fixes for this issue?  When will a fix be available?   How do I obtain/install it?  How will I be notified of the fix?

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1 REPLY 1

‎03-12-2021 01:31 PM

HP Recommended

Hi,

What exact steps are taken to scan? what exact feature is used? (e.g Scan > Scan to Email, Scan to Computer, etc.)

 

May you see any difference when scanning using HP Smart from your computer or mobile device?

https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Shlomi



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