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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro M1136 Multifunction Printer series
Microsoft Windows 7 (64-bit)

I can,t scan my documents to pdf format in my hp laserjet M1136 MFP. help to resolve the issue.

 

WIth thanks 

 

Dr. Sasanka Lenka

1 REPLY 1
HP Recommended

 

@CDVOJSPUR

 

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand you have trouble scanning documents to PDF format via your HP Laserjet M1136 printer,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Which application are your using to create PDFs?

Have you checked with alternate applications or reinstalled the one in use?
(Please do, if you haven't done the above yet)

 

While you respond to that, here's what you need to do (if you are using the most common software) :

 

Solution one: Check the HP Solution Center settings

Make sure that you are using the correct settings in HP Solution Center:

  1. Click the Windows icon (), click All Programs, click the HP folder, and then click HP Solution Center.

  2. Click the printer icon for the printer that you use to scan.

  3. Click Scan Document.

       NOTE:

    Do not select Scan Picture, even if the item that you want to scan to PDF is a picture. The Scan Picture selection limits the list of file types to picture file types, which excludes the PDF option.

    A screen displays to prompt for scan settings.

    If a settings prompt screen does not display, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the scan:

    1. Cancel the pending scan, return to the home screen of HP Solution Center, and then click the Settings option.

    2. Click Scan Settings, and then click Scan Document Settings. The Scan Button Settings window opens.

    3. Check the settings in the Scan Document button area: Make sure to select the checkbox next to Prompt for settings at the time of the scan, and then click OK.

    4. Click Home to return to the home screen, and then click Scan Document to start the scan again.

  4. On the settings prompt screen, make sure that the "picture" option is not selected. The software varies by printer, but you can look for the following:

    • If you see What are you scanning in the upper-left corner of the window, select Document, not "Picture."

    • If you see a list of Scan Shortcuts on the left side of the window, make sure that you do not select any shortcuts that refer to "Picture."
  5. For the Scan to setting, click your scan destination in the drop-down list.

       NOTE:

    The PDF file type might be available for more than one "Scan to" destination. If you are not sure what destination to select, Save to file is a good choice to start with.

  6. For the File Type setting, look for PDF in the drop-down list.

    • If PDF is still not an option, continue to the solution to Reinstall the Adobe Reader software.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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