Scan does not work

[mijeep]

I have set my printer up 2 separate times and I can not get the scanner to work properly. Preview the scan and actual scan will result is a page or image with solid lines similar to bar codes. I have done the virtual troubleshooting. I have done the HP doctor and it says scanning works. Physically it does, but the result is never correct. Have I missed something? Thanks in advance. 

[Kumar0307]

Hi @mijeep

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you.

Scanning and copying use the same mechanism in the printer. Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!