Scan driver not installed

[SKS48]

I have been printing and scanning wirelessly to this printer from my laptop and ipad for several years.  Did it in the past week and no problem.  Today it says Driver is unavailable.  Wireless connection is fine.  I haven't changed anything about my laptop or printer or wireless connection.  It initially said something about needing a WIA drive?  I have installed the full pack of drives etc for this printer and still not able to scan - what has happened and how can I get it up and running again?

Thanks

[Jeet_singh]

@SKS48,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are getting an error message while scanning from your HP DeskJet printer. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to run HP Print and Scan Doctor?

Are you able to make a copy from the printer?

Have you tried to scan using scan and capture app for Windows.

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Let’s try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then I would suggest here is to do a root level uninstall and reinstall of the printer drivers: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the issue persists, I would suggest here is to follow the steps suggested in the support document for = HP Printers - 'No Scan Options' Message Displays on Printer (Windows)

Alternatively, I would suggest here is to try and install HP Scan and capture App (Windows 8, 10)

Scan in Windows 8 and Windows 10 using the HP Scan and Capture app. The free app is available in the Windows Store.

1. Install HP Scan and Capture (in English) from the Windows Store.

2. Place the item you want to scan on the scanner glass or load it into the document feeder.

3. Open Start, and then click HP Scan and Capture.

4. Click the menu  icon, and then select Settings.

5. Click Select Device.

6. Select your HP printer.

7. Click Photo Scan Options to change any settings, and then click the back arrow.

8. Click outside the Settings menu, and then click Capture Photos.

9. Click Save.

   A window opens to save to a folder on your computer.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.